Shipping policy

Shipping Policy

Thank you for choosing to shop with us at Dubai Chocolate Co. We aim to ensure that your chocolate products reach you in perfect condition and in a timely manner. Please read our shipping policy carefully:

Processing Time:

  • Orders are typically processed and shipped within 2-3 business days (excluding weekends and holidays) after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly extended, but we will notify you promptly if there are any delays.

Shipping Methods:

  • We offer standard shipping via Evri and expedited shipping options for faster delivery.
  •  The shipping rates and delivery times vary depending on your location and the shipping method selected at checkout.

Shipping Charges:

  • We have a flat shipping rate of £5.99 or FREE SHIPPING for orders over £150 in the UK.
  • International shipping rates vary depending on location.

Delivery Times:

  • Standard shipping typically takes between 2 to 5 business days to arrive after dispatch, depending on your location.
  • International delivery times vary depending on location.

Tracking Orders:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track the status of your shipment using the provided tracking number on the carrier's website.

Delivery Issues:

  • If your package is delayed or does not arrive within the estimated delivery timeframe, please contact us immediately.
  • We will work with the shipping carrier to resolve any issues and ensure your order reaches you as soon as possible.

Damaged or Lost Shipments:

  • In the rare event that your package arrives damaged or is lost in transit, please contact us within 24 hours of receiving your order.
  • We will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund as applicable.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact our customer service team at orders@dubaichocolate.co.uk.
      
    Thank you for shopping with us and trusting us to meet your chocolate needs!

Dubai Chocolate Co.