Dubai Chocolate FAQ's

Delivery

Orders are generally sent within 2-3 working days of being placed, however, during busier and hot weather these times this may be longer. Delivery will generally be made by DPD, Royal Mail or Evri and you will receive an email with tracking information.

We post out items Monday - Thursday to avoid items being left in postal warehouses over the weekends to avoid meltage in hot weather.

HOT WEATHER UPDATE!

WE SUSPEND DELIVERIES WHEN TEMPERATURES ARE 25 OR ABOVE. YOU WILL STILL BE ABLE TO ORDER BUT WILL NEED TO WAIT FOR THE TEMPERATURE TO DROP BEFORE IT IS SENT OUT. If you urgently need your order, please message and we can still send it with ice packs and insulated packaging, but it will be at your own risk. Orders placed for chocolate in hot weather are done so at your own risk. 

IMPORTANT DELIVERY INFORMATION DURING THE WARM SEASON

CHOCOLATE MELTS!

Our chocolate is packed in insulated padded envelopes and we include an ice pack. All items are sent next day delivery to avoid them sitting in hot vans and warehouses.It is the buyers responsibility to know that after dispatch we are not responsible for any meltage that may occur during transit with the courier company as it is out of our control. We do not refund any melted chocolates.

Chocolate starts to soften between 26 and 29°C, and melts at around 30 to 34°C. The temperature inside a mailbox or delivery van can be 20+ degrees higher than recorded temperatures. Most chocolate melts as a result of being left unattended in a mailbox or by a door. We will use insulation to try and ensure the safety of your package during shipping. We cannot be responsible for items that melt during transit during hot weather.

Chocolate items ordered during hot weather are ordered a your own risk and you acknowledge the risk of the chocolate melting in transit. Should any items be delivered melted or broken you will be required to make a claim against the delivery company for compensation. No returns or refunds are accepted. Please remember this before leaving any negative feedback.

Refund Policy 

Due to the perishable nature of our food products, we regret to inform you that we are unable to provide refunds. We take the utmost care to ensure that our products are of the highest quality and are packaged and shipped in accordance with industry standards. However, once the perishable goods have been shipped, we cannot control the conditions under which they are stored or transported, which can affect their freshness and safety. We advise customers to carefully review their orders before placing them and to contact us immediately if there are any issues with the products they receive. We appreciate your understanding and cooperation in this matter.

Bulk Orders

We offer bulk discounts on orders of 20 or more. You can purchase a box of 30 Dubai Chocolates from our products page. Please contact us for other items.